Change of mind
You may return an item for a change of mind within 30 days of delivery, provided it is unopened and unused, in its original packaging, with all tags and accessories included.
- Customer pays return postage for change of mind returns.
- Once we receive and inspect the return, we refund the purchase price of the goods. Original outbound shipping is non-refundable on change of mind returns unless required by law.
- To start a return, email hello@tototoys.com.au or use our contact form with your order number.
Australian Consumer Law — this is in addition to our change of mind policy
Our 30-day change of mind window is optional and does not limit or replace your rights under the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts or modifies those rights.
If a product has a major failure, you are entitled to choose a repair, replacement or refund, regardless of the change of mind window. For other failures you may be entitled to a repair or replacement. These remedies apply whether or not the product is opened or used, and whether or not the change of mind period has ended.
If you believe a product is faulty or not as described, contact us straight away at hello@tototoys.com.au. Do not return items until we confirm the next step.